Agni TRAVEL - enjoy Greece, Italy and Turkey

Agni Travel's  Booking commitment and contract:
 

(a) Agni Travel will provide the accommodation in accordance with the booking. An enquiry or temporary reservation only becomes a valid booking when a deposit payment has been received.

(b) Flights: Agni Travel does not arrange flights but will assist in flight finding. Please do not book your flights until we confirm your accommodation booking. If you miss your flight, Agni Travel will help to alter your accommodation arrangements but there is no guarantee that they can arrange this and any extra charges may have to be met by you.

(c) Accommodation Descriptions: Agni Travel takes great care to ensure that the descriptions are as accurate as possible. Furniture and fittings may sometimes vary from website pictures. Decor inside and out may have changed since photographs were taken. Any major changes though are reflected. There may however be occasions when an advertised facility is either modified or not available. Such situations may be dictated by local circumstances, necessity for maintenance, water shortages, unsuitable weather conditions, fuel shortages, power cuts and other circumstances beyond the control of Agni Travel who cannot be held liable in such circumstances.

(d) Resort Guides: The information contained within our resort guides are to assist you with your holiday planning but they do not form part of Agni Travel's contract with you. Some facilities, including tavernas, nearby public pools, water sports and boat hire may not operate or be open at all times of the season.

(e) Building: Naturally, properties chosen by Agni Travel are carefully selected to ensure that your holiday is a success. From time to time though, building work and its associated noise may start. Agni Travel does not control such work, but would notify you, as soon as possible, if any nearby building work would affect your holiday.

(f) All Agni Travel properties and servies are priced in Euros. Prices quoted in GBP Pounds are only as a guide, using the current exchange rate. Payments can be made in GBP by cheque or bank transfer to our UK (Natwest)account and the current exchange rate, (at the time of the payment request) will be use to calculate the amount in GBP. Agni Travel has the right to change any of the accommodation prices and services within their website, at any time, before entering into a contract with you. If there is any change, they will notify you before entering into any such agreement.

(g) Due to circumstances out of Agni Travel's control and only in extreme circumstances and where it is absolutely necessary, it may be necessary to make a change to the accommodation arrangements. Agni Travel will do its best to provide comparable arrangements but if they are not able to do so, a full and immediate refund will be made, and the Company shall be under no further liability. In the case of force majeure causing the cancellation of your holiday (such as war, strikes, fires, natural disasters etc.), no refund will be given.

(h) If you cancel your holiday:
To cancel the entire accommodation in total or any extras booked and paid for (car or boat hire for example) you must either write, fax or email our reservations department. (Our contact details are stated on your booking confirmation email.) Cancellation takes effect on the date we receive your email, fax or letter. If you cancel after we confirm your booking, you must compensate us for losses, as we incur costs from the moment you make the booking. The closer your cancellation is to the arrival date, the less likely we are to recover these costs by re-selling the accommodation or holiday extras. The amount we can refund becomes less as your arrival date approaches, as shown below. If you have to cancel for a reason covered by your insurance policy, you should be able to recover your payments made. Claims must be made directly to the insurance company concerned. We will provide a cancellation letter stating the payments paid.

The following refunds will apply:
Cancellation of accommodation: loss of 20% deposit.
Balance refund conditions:
If the accommodation balance has been paid and the accommodation is at a later date cancelled, the following refund of the balance payment will be given:
More than 8 weeks (56 days) prior to arrival a refund of 80%
55 days - 48 days prior to arrival a refund of 60%
47 days - 40 days prior to arrival a refund of 40%
39 days - 32 days prior to arrival a refund of 30%
33 days - 26 days prior to arrival a refund of 20%
25 - 1 days prior to arrival, or no show, no refund will be given.
If you decide to leave your accommodation earlier, no refund will be given for the remaining days.
Any payments made for holiday extras (such as taxis, boat hire, car hire, transfers etc) are non-refundable.

(i) Reservation Alterations and amendments: Once a deposit is paid and a booking has been confirmed, a charge may be made for any alterations to the booking, made by the client. For alterations to the number in the party, only a small administration charge may be applied. For alteration of dates, a charge to compensate lost days may be applied.

(j) After your holiday, you will be invited to complete a review for the property that you have stayed in. The reviews will be available to other clients to help choose which property is most suitable for them. Agni Travel also uses the reviews to improve the service and properties offered.

(k) Twice a year, we will send an email copy of our Agni Travel Newsletter with details of new destinations, holiday ideas and suggestions. You can remove yourself from this list by simply clicking on the appropriate link at the bottom of the email.

Clients Commitment to Agni Travel:

(a) Accommodation Arrival and Departure times: Check in time is 13:00 or after. Check out time is 11:00. On your departure day, your maid may arrive from 09:00 to start preparing the property for the next clients. If you require an earlier check in or a later check out, please contact the local Agni Travel office to see if this is possible.

(b) Balance Payment: The balance of your accommodation must be paid at least 8 weeks before your arrival. Cheques can only be accepted if received more than 9 weeks before your arrival. 10 weeks before your arrival, the reservations department will email you notification that your balance payment will be soon be due. Although further email reminders will be sent, it is ultimately your responsibility to pay your balance 8 weeks before your arrival. If you fail to pay in full 8 weeks before your arrival your holiday will be cancelled and you will lose your deposit. Bookings made within 8 weeks before arrival must be paid in full before we can confirm your booking.

(c) Air Conditioning Usage: Many of Agni Travel's properties have fitted air conditioning units. Unlike most travel operators, Agni Travel does not charge a local fee for their usage. But, due to to high running costs of air conditioning and to help the environment, clients are requested to observe the following air conditioning usage terms and conditions: Windows and doors must be kept closed while units are on. Air conditioning must only be used when you are in the property and switched off when you leave. The units, being fan assisted, will very quickly cool your property on your return. Failure to observe the above, during your, holiday may result in the air conditioning units being disabled.

(d) Accommodation Problems or Complaints: Due to the careful selection of properties and Agni Travel's base being within the local area, it is rare that there are problems with an Agni Travel property. Any problems you may have will be taken seriously by Agni Travel and dealt with to the best of their ability. Should you have a problem on your holiday with your accommodation, you must report it to Agni Travel immediately. Agni Travel must be given sufficient time to rectify the problem and allowances be made by you for any local situations contributing to the problem. Compensation payments will only be considered where it is proven that any reported problem had a prolonged or major impact on the enjoyment of the accommodation booked. It is not acceptable to make a serious complaint after you have returned home or after the problem was resolved or when Agni Travel was not clearly made aware of the severity of any concerns. Agni Travel cannot be held responsible or be liable for compensation for events out of their control. For example problems relating to: weather, natural disasters, utility failure external to the villa (electric, water), local festivities, parties, natural noises, fire, filming and reporting, constructions in progress, local authorities responsibilities or restrictions.

(e) Accommodation Breakages and Respect: It is your responsibility to pay for any breakages. If when you arrive, you notice a breakage that may have been over looked (by the cleaner and Agni travel representative who checked the accommodation before your arrival), please contact Agni Travel immediately informing them. We request that you respect your accommodation and in the even of serious abuse to your villa by any members in your party, you may be asked to leave. If any in your party cause problems to nearby properties in respect of damage, annoyance or abuse to any Agni Travel representative, they will be asked to leave the accommodation.

(f) Accommodation Fixtures, Fittings and Use: Some of the Agni Travel properties have televisions. Often, local or 'free' satellite channels will be available. We will try our best to ensure that you have a choice of channels available but cannot guarantee which ones these will be. Some villas have a telephone for local calls only. Greek phones are often unreliable and it can take a while for a repair to be made. Those that do and develop a fault can sometimes take a long time to repair and do not form part of our contract with you. We do not offer compensation if a telephone is not working and we would advise you to take a mobile telephone with you. Occasionally a fixture or fitting in a property may require servicing or repair. (For example, this may include: dishwasher/washing machines and other kitchen equipment, swimming pool, lighting, air conditioning units.) Agni Travel cannot be held responsible for loss of use while a repair is being undertaken.

(g) Travel Insurance: Agni Travel does not offer travel insurance. You are required to take out your own travel insurance. UK clients may apply for SFC to cover any aspect of their holiday. It is the clients responsibility to provide the names, ages and addresses of those in the party for the SFC insurance. Failure to provide such information will invalidate the SFC insurance and render it void.

(h) Accommodation Occupancy: The Agni Travel website clearly shows the maximum number of persons that may stay in each accommodation. This number may not be exceeded unless prior permission is sought.

(i) Accommodation Safety: If you have children in your party, before booking accommodation with Agni Travel, please submit questions via email that will help you choose a villa that is most suitable for your needs. Agni Travel will be pleased to answer your questions or concerns. Despite Agni Travel's efforts and advice given, it is ultimately your responsibility for the care and safety of the members of your group. No accommodation can be considered perfectly child safe. Some properties may have low walls, steps inside and out of the property, night balconies with railings.

(j) Your Privacy: Agni Travel does not give client details to any third party. Your client details remain solely with Agni Travel for use in arranging your accommodation, associated services and to assist you to enjoy your holiday to the full.

(k) Weather: Even in the Mediterranean climate it does occasionally rain. Rain and other weather conditions are not the responsibility of Agni Travel. Not all accommodation is designed for adverse weather conditions, including heavy rain, excessive heat, cold and dampness.

(l) 3rd party services: Where a third party is instructed to provide a service, on behalf of Agni Travel, then relevant client details, which are required for this third party to supply the required extra service, will be provided by Agni Travel. Agni Travel cannot he held responsible for the services provided by a 3rd party.

(m) Pets: If you are planning to bring a pet with you on holiday, you must ask Agni Travel and gain written permission. If you arrive on holiday with a pet, without written permission from Agni Travel, you will be asked to leave the property.