My daughter did her first "solo" holiday - went to Kavos, as most 18's would for their first holiday - totally disillusioned - 3 hour + delay going out - delayed again coming home to Gatwick, only to find all the luggage was in Manchester and vice versa of course - so by about 16.30 yesterday afternoon, there were two plane loads of passengers at Gatwick & Manchester pretty hacked off with their experience of Flyjet. BTW - according to the ticket, they were supposed to have landed 12.50. - she finally got home last night - minus suitcase - at 21.45!
Not many teenagers come home and decide they will go with Mum & Dad in future! Help - I hope she changes her mind soon - thought we had got past that!
Message posted by Dave and Kerry on 23 August 2005 at 3:04pm - IP Logged
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Catswin..... how very strange! but you have to blame the aircraft loaders for the baggage mix up after all it is they who load the aircraft and not flyjet themselves, sounds like they put them on the wrong flights... we travel with Flyjet on monday so hopefully they will get it sorted by then and have to hope that there are no delays.
Im sure in time your daughter will realise that these things do happen and in 12 months time will want to go with her friends and not mum and dad.
Message posted by catswin on 23 August 2005 at 3:23pm - IP Logged
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It was all a bit more complex - apparently the plane she flew home on was the Manchester plane - but had a problem that could only be fixed at Gatwick - all the Manchester passengers were loaded on the right plane first then taken off and reloaded onto the Gatwick plane - but they didn't do the same with the luggage - so the staff knew before they left that all the luggage was going to the wrong destinations - it just seems ludicrous to me - the flight information on teletext was just as bad - her taxi is charging her an extra 2 hours waiting & 2 hours parking because the flight information was so bad - and I can't criticise the taxi for that - we run a taxi business ourselves but just couldn't fit her in because of over-riding committments. Gatwick airport was expecting them to wait for the aircraft to fly the luggage down from Manchester - it hadn't even left Manchester at 18.00 hours - so I think they were being a bit cheeky!! (And hopeful)
I just hope they have managed to sort themselves out before you go on Monday. Airports are not the nicest of places to "wait" at ungodly hours of the morning!! (Unless you love people watching!
Message posted by Dave and Kerry on 23 August 2005 at 3:38pm - IP Logged
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Catswin.....yes its all very strange, makes you wonder why they changed aircraft? if there was a problem the passengers and luggage could have gone to Gatwick on the original plane, had it sorted out and then flown to Manchester....or is that using too much common sense?
Maybe you should have booked a taxi from Manchester airport taxis in advance as they do not charge if you are delayed! because they work around the delays.
Message posted by Bob and Wendy (Uncle Bob) on 23 August 2005 at 10:57pm - IP Logged
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Bob and Wendy
I doubt that repairing a plane is much like getting the AA to change a wheel.
If they had done what you sudgest there is every possibility that the Manchester passengers would have had to be bussed up.
Under the circumstances that catswin describes, there are all kinds of possible reasons for sending the planes back the way that they did. none particularly satisfactory for the passengers unfortunately. If they had taken the time to change the luggage over they may have lost their slots over Europe, or possibly by staying on their stands preventing other planes from coming in and having to be diverted elsewhere, the list is endless.
Just be glad the Manchester plane was'nt grounded, while repair crew/parts/and a new flight crew were sent out when convenient, to repair it. With a small company with few planes, under those conditions it is possible that the Gatwick plane would have been used for the Manchester passengers and the Gatwick passengers delayed until the plane was fixed.
I've seen this happen ona couple of occassions, OOO! it does'nt half cause a fuss.
Bob.
Message posted by Dave and Kerry on 24 August 2005 at 12:41am - IP Logged
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Bob....im sure it would have been more cost effective to Bus those people and their luggage back to Manchester from Gatwick than have two plane loads of luggage to deliver to all those who flew on those 2 flights! after all you couldnt expect them all to return to the respective airports to pick it can you?
it would have been more cost effective to have both fly to Gatwick.
Message posted by catswin on 24 August 2005 at 1:52pm - IP Logged
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Just to up date you on the saga - 2 suitcases arrived at my front door yesterday evening - one was correct (my daughter's), the other one was supposed to be in Chichester - the missing RIGHT one was still in Gatwick along with several others that had not been marked up correctly - the other half of the Chichester pair of cases was also still at Gatwick!! I wonder who's case I will get today!! - More to the point - just when are the Chichester couple ever going to get their cases back - hope they didn't pack any perishables!!!!!!!
Message posted by Dave and Kerry on 24 August 2005 at 8:28pm - IP Logged
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Catswin...just think you could have a car boot suitcase sale lol......wonder how much it is all costing and how many wont get theirs back which will cost even more!
Message posted by catswin on 24 August 2005 at 9:48pm - IP Logged
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The other suitcase finally arrived this evening, and I got rid of the one that shouldn't have been here. ............. I'm so glad we are going from Heathrow with British Midland, but I daresay, they also have their moments. :-?
Tickets arrived today - so I can really get excited, and get the suitcase out too. Only trouble with that is the cats will know that something is afoot - I keep having to turf them out of the case to be able to pack.LOL
Message posted by Dave and Kerry on 24 August 2005 at 10:26pm - IP Logged
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We are leaving on the 18th September for a week in Paxos at Mylos Villa - which is apparently the highest point of the island (some good views expected), then a week at Korali Maisonnettes near Kassiopi. We did a day trip to Paxos on our first visit to Corfu many years ago, and I thought then I would like to return to see Paxos properly. Corfu sold itself to me the minute I arrived the first time!! - This will be our 3rd visit. I'm just sorry my daughter's was such a mini disaster! I think she is over it now tho! - just miffed that I booked it while she was away and not planning to bring her with us!
Message posted by fjecrew on 01 September 2005 at 12:58am - IP Logged
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Hi, I am crew with Flyjet and jsut come across this post.
The planes where swapped in Corfu due to a technical problem on G-FJEB which on a monday would normally fly Manchester-Corfu-Manchester, Manchester-Luxor-via London Gatwick. And G-FJEA would normally do Gatwick-Corfu-Gatwick, Position to Manchester then Manchester-Las Palmas-Manchester.
The aircrafts where swapped to cause minimum delays to flights after corfu.
As EA ended up doing EB's flights.
All airlines have delays due to technical problems and the best possible ways to resolve these are carried out.
If you would like any more infomation please leave a post.
Message posted by Trace (Profile Location Assistant) on 03 September 2005 at 12:43pm - IP Logged
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fjecrew - Very brave of you to stick your head above the parapet LOL. Many thanks for the explanation - this was my daughter's first independent holiday - and so far, in all our family "abroad" holidays, we have never had more than a 30 minute delay. (I really should be touching a very large piece of wood here considering we are flying out in 2 weeks!) I think she just felt particularly hard done by this time - having arrived at the airport the previous monday before the crack of dawn for a 05.40 flight that didn't leave till after 09.00, and then had more of the same problem coming back - (guess who got their ear chewed) - and of course, she had paid extra for early flights!!
When they all arrived at Gatwick, they were asked to wait for the luggage to be flown down from Manchester, which would have been a few more hours! I guess you can see her frustration now - she is not the most patient of 18 year olds! During all this I was getting the worst of it down the phone.
Deb
Message posted by Dave and Kerry on 03 September 2005 at 10:34pm - IP Logged
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Catswin..it still doesnt make sense as to why they never changed the luggage over unless of course it was cheaper to send it to over 500 people here in the uk ompared to the cost of missing their flight slot!
Message posted by fjecrew on 04 September 2005 at 12:37am - IP Logged
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hi, normally luggage would have been swapped over, but again to cause minimal delays to flights after corfu and due to CAA laws the crew can only work so many hours per week plus standby crew hours would have dropped out causing minimum crew which could have prevented the aircrafts from flying. so in this case gatwick bags on G-FJEA where left on as it would have taken much longer to swap the bags at this stage and then manchester passengers where then put onto EA to fly to Manchester pick up passengers for Luxor via gatwick where the bags from corfu would be unloaded. this ensured that G-FJEB would arrive into Gatwick Flyjets home base where maintenance work could be carried out and Manchester bags taken upto Manchester on the Manchester based aircraft EB where this aircraft would finish EA's flights then be able to restart on- time for the following days flights.
Sorry hope this explains it more, confusing myself now :-/
Message posted by Trace (Profile Location Assistant) on 04 September 2005 at 9:58am - IP Logged
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Fjecrew....... once again FJE-B is subject to technical failure as happened on monday this week the 12th, the same side of the aircraft was affected as the previous fault..... this time it is said to be a cut off valve in the wing which prevents fuel being supplied to the engine in the event of a fire and in this case kept shutting down the engine..... the previous time according to a passenger it was the engine on that same side...maybe you could find out for us what the previous fault was? and the possibilty that the previous fault caused the latest one! or that the 2 are connected... it is worrying and i guess not just for passengers, i know some of the crew on our return did not look too happy.
Message posted by Dave and Kerry on 20 September 2005 at 11:29am - IP Logged
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have been working away in London Gatwick doing tenerife and yesterdays corfu flight.
Yes once again the aircraft did have technical difficulties and again in Corfu. the planes are maintained and checked during and after each flight the aircraft makes.
I flew on G-FJEB on sunday the day before to Larnaca and no problems where reported, still in the busy season all carriers experience long delays but are less noticable than Flyjet with us currently having just 2 planes. expansion over the next year within the company will ease the work load of the aircrafts with a 767-200 being delivered next month and another before christmas with a total of 5 aircrafts by the start of the next summer season.
this aircraft experienced a large delay leaving the crew in corfu for 4 days then flyin back with another carrier via athens.
G-FJEB remained in Corfu awaiting a Manchester engineer to fly out, then parts had to be brought to the aircraft and then the CAA inspectors where brought to the aircraft to check everything before it was allowed to fly back into Lasham UK where it could recieve the rest of the work it needed.
The aircraft is now back in working order and had no further problems reported.
Another further quetions please don't hesitate to ask, will try and find out as much infomation as i possible can
Message posted by darren123 on 20 September 2005 at 10:54pm - IP Logged
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fjecrew!-where do u operate from MAN? or LGW? because im crew and operate from LGW!
Message posted by Meadowboy on 20 September 2005 at 11:30pm - IP Logged
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Meadowboy
Nice to get some honest and informed information from the horse's mouth.
This is the sort of response which would encourage me to use a company rather than be put off - I'm sure all other airlines have similar problems but just cover them up.
M
Message posted by fjecrew on 21 September 2005 at 1:38am - IP Logged
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Fjecrew ....thanks for your response about where the aircraft is at, though i do have a question for you....on Monday 12th i saw 3 aircraft with the Flyjet logo on their tails at Corfu.... 2 were 757-200 and the third looked like a smaller 737. so do flyjet have 3 aircraft already?
Message posted by darren123 on 21 September 2005 at 1:00pm - IP Logged
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no flyjet do not have 3 aircraft!-they only have 2 one is based at MAN and the other is Based LGW-we have a new 767 on its way which is arriving at the end of october which shall be based at LGW-if you need any info do ask my self or fjecrew! as im cabin crew for flyjet and based at LGW and fjecrew based at MAN-so would be able to give you info from both bases!
Message posted by darren123 on 21 September 2005 at 1:00pm - IP Logged
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no flyjet do not have 3 aircraft!-they only have 2 one is based at MAN and the other is Based LGW-we have a new 767 on its way which is arriving at the end of october which shall be based at LGW-if you need any info do ask my self or fjecrew! as im cabin crew for flyjet and based at LGW and fjecrew based at MAN-so would be able to give you info from both bases!
Message posted by fjecrew on 21 September 2005 at 1:35pm - IP Logged
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Hi, no not that i know of lol, we just have the 2 757-200 EA and EB which both operate to Corfu on mondays 1 from Manchester and 1 from London Gatwick both around the same time.
In October we will be takin delivery of a 767-200 G-FJEC here's a link of the new plane which will soon be in Flyjet titles sorry its a long link.
I have heard that we will also be having another 767 at christmas time and another 757 by the start of next summer then total of 8 aircraft by the end of 2006. these haven't been confirmed yet.
maybe i was seeing things but there were definatley 3 aircraft with flyjet on them at Corfu.....is there any chance the 767 could have been there on flight trials????????? the one i saw looks seriously like the one in the link that you posted !
Message posted by fjecrew on 21 September 2005 at 7:23pm - IP Logged
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Fjecrew ........ according to the News on flyjet website the cabin refurb has already been taking place for some time, but thanks for trying to find out if the aircraft was in Corfu...... convinced in my mind it was there right opposite where we boarded Fj--B on the 12th.
Are the 767 shorter and wider than the 757-200?
Message posted by fjecrew on 22 September 2005 at 1:26pm - IP Logged
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G-FJEA/B recived a total cabin refurb over a year ago, and the 767 is still in the states recieving maintenance checks and will recieve a refurb once in the UK.
I have never flown on the 767-200, but from the plans shown it will be operating in a 2-3-2 config, so alot wider but a little shorter, will be alot easier to work on and for the passengers to spred about.
Message posted by Meadowboy on 23 September 2005 at 12:16am - IP Logged
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Meadowboy
Our flight this year was on a Thomson 767-200 which was laid out 2-4-2 and the cabin staff kept having to call out 'mind your elbows' every time they came along with a trolley. It was also very uncomfortable trying to eat with your arms pressed into your sides.
2 years ago they used an Airbus which had more room and the seats were 100x more comfortable just to sit on.
M
Message posted by darren123 on 23 September 2005 at 4:40am - IP Logged
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Fjecrew ........ according to the News on flyjet website the cabin refurb has already been taking place for some time, but thanks for trying to find out if the aircraft was in Corfu...... convinced in my mind it was there right opposite where we boarded Fj--B on the 12th.
Are the 767 shorter and wider than the 757-200?
you saw EA i was operating that plane at the same time that EB was there!
Message posted by Dave and Kerry on 23 September 2005 at 9:46pm - IP Logged
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Darren........ forgive me if im wrong but EA and EB are both the same aircraft arent they? 757-200 ER ..........yes i saw both. But i am also convinced that i saw a 3rd aircraft which was shorter and wider and could well have been a 767 .........or did i dream it..............
Message posted by Dave and Kerry on 24 September 2005 at 11:53pm - IP Logged
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you must have dreamt it!-there is no chance u saw the third aircraft! as the thrd is still in the states!-there was only 2 you saw your one and EA and as for booking direct with them no you cant as we are a private chartered airline and can only be done thru selected travel companies but you can write with special meal requirements and leg room etc if you want
Message posted by fjecrew on 26 September 2005 at 11:17pm - IP Logged
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hi, u can book flyjet on www.avro.co.uk just look for the codes FJE u can also mix n match ur flight requirments.
Most of our short haul will be stopping shortly and our long haul season begins but some of Flyjets flights for next summer should be on there or will be put on in the near future.
flew out from Man on 26 Sept. off spot on time - landed early. great stuff.
back flew 3 Oct, plane arrived in Corfu spot on, but we waited over an hour to board.
No fault of Flyjet, check in desk messed tickets up, Then on top of that a girl had checked her luggage in, her Mam failed to arrive at the airport, daughter refused to fly home without Mam, so she was brought to the plane to find her cases as we couldnt take off with unidentified luggage on board.
Question is - what happened to Mam, did she do a Shirley Valentine or was it more serious, hope not.
All in all , good service and will be happy to fly with them again.
Message posted by Dave and Kerry on 09 October 2005 at 12:33am - IP Logged
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