This evening I booked a whole bundle of flights from Gatwick to Corfu for next week.
Once the booking confirmations came through I logged onto my Easyjet account to check a few details. To my horror every one of my flights has been 'disrupted'...
Disrupted booking: One or more flights on this booking has been delayed or cancelled, entitling you to a free transfer to another flight. You may be also entitled to a refund, depending on the severity of the disruption (see Carriers Regulations for details). To arrange your free transfer to an alternative flight, click 'Amend'. If you are entitled to a refund or credit please contact Customer Services. If you do not wish to amend your booking then no further action is required. Your booking will remain unchanged.
No reason has been given as to why my flights have been disrupted. The flights are still showing for sale...if these flights have indeed been canceled I accuse Easyjet of fraudulently accepting bookings.
Would any member who has a booking for a flight over the next 7 days please check to see if this message is appearing on their reservation.
Eileen.
Message posted by km on 22 April 2010 at 8:37am - IP Logged
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I would think Eileen that it is related to the backlog of flights caused by the volcanic ash clouds, have you tried contacting them for an explanation?
Message posted by mags-marianna on 22 April 2010 at 9:11am - IP Logged
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Hi Eileen,
Just done as you suggested, low and behold my flight from Manchester to Corfu flying out on the 30th April returning the 25th June is saying the same.
Yes, I can go into bookings and book the same flight, they're still available to book.
Message posted by Kath Brian on 22 April 2010 at 10:51am - IP Logged
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I tend to agree with you Kath.
I've put my common sense hat on since looking at my booking! I suspect the automated pop up is referring to the cancelled flight, same booking reference number and the pop up can't read the new booking dates!
Still a waiting game though, have been cut off from customer services three times.
I think a spokesman from Easyjet should explain things on National TV, I realise it's early days yet, but a statement we could all understand would do more good than harm, might even free up the phone lines.
I am optimistic that we get away on our chosen date
Message posted by Eileen on 22 April 2010 at 11:16am - IP Logged
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Thanks for your replies. Easyjet are not accepting calls regarding disrupted flights. The automated answering service refers callers to tneir website...which of course tells us nothing. I was supposed to fly last Monday but only received official notification of cancellation 12 hours before check in. Due to the situation at the time it wasn't unexpected but this time it's unpredictable...I'd hate to drag my mum to Gatwick only to find we're not flying. EJet have cancelled all online check-in, everyone has to check in at the airport 1 hour before take off instead of 30 minutes. I think it would be advisable to be at airport early so that seats are not given to delayed passengers. Later this morning I'm going out to the Easyjet desk at my local airport to see if they can shed any light on the matter.
Message posted by maggy on 22 April 2010 at 11:38am - IP Logged
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Eileen,
Just a thought---if I were to go to Manchester airport to find Easy jet staff, I doubt I would find any as Easy jet doesn't fly on a Thursday from that airport,tomorrow yes.
If you discover anything, please keep us informed,good luck!
Message posted by Buxworth on 22 April 2010 at 12:00pm - IP Logged
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This is from the easyjet Facebook page: easyJet Anyone that has a flight booked to travel between now and the 30th April 2010 will notice that their flight is now showing as “disrupted”. This does not mean that
your flight has been cancelled. What this means is that we have given everyone the ability to change and transfer their flight dates at no cost if they
wish.
Please check latest flight status here: http://holidays.easyjet.com/FlightCheck/flightdepartures.aspx?lang=en
If you flight has been cancelled it will be shown here and only then can you apply for a refund. All flights that are showing as “disrupted” can be transferred for free but do not qualify for a refund as they have not been cancelled.
Message posted by TopCars on 22 April 2010 at 12:01pm - IP Logged
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Anyone that has a flight booked to travel between now and the 30th April 2010 will notice that their flight is now showing as “disrupted”. This does not mean that your flight has been cancelled. What this means is that we have given everyone the ability to change and transfer their flight dates at no cost if they wis...h. Please check your flight status here: http://holidays.easyjet.com/FlightCheck/flightdepartures.aspx?lang=enIf you flight has been cancelled it will be shown here and only then can you apply for a refund. All flights that are showing as “disrupted” can be transferred for free but do not qualify for a refund as they have not been cancelled.
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