This evening I booked a whole bundle of flights from Gatwick to Corfu for next week.
Once the booking confirmations came through I logged onto my Easyjet account to check a few details. To my horror every one of my flights has been 'disrupted'...
Disrupted booking: One or more flights on this booking has been delayed or cancelled, entitling you to a free transfer to another flight. You may be also entitled to a refund, depending on the severity of the disruption (see Carriers Regulations for details). To arrange your free transfer to an alternative flight, click 'Amend'. If you are entitled to a refund or credit please contact Customer Services. If you do not wish to amend your booking then no further action is required. Your booking will remain unchanged.
No reason has been given as to why my flights have been disrupted. The flights are still showing for sale...if these flights have indeed been canceled I accuse Easyjet of fraudulently accepting bookings.
Would any member who has a booking for a flight over the next 7 days please check to see if this message is appearing on their reservation.
Eileen.
Message posted by km on 22 April 2010 at 8:37am - IP Logged
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I would think Eileen that it is related to the backlog of flights caused by the volcanic ash clouds, have you tried contacting them for an explanation?
Message posted by mags-marianna on 22 April 2010 at 9:11am - IP Logged
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Hi Eileen,
Just done as you suggested, low and behold my flight from Manchester to Corfu flying out on the 30th April returning the 25th June is saying the same.
Yes, I can go into bookings and book the same flight, they're still available to book.
Message posted by Kath Brian on 22 April 2010 at 10:51am - IP Logged
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I tend to agree with you Kath.
I've put my common sense hat on since looking at my booking! I suspect the automated pop up is referring to the cancelled flight, same booking reference number and the pop up can't read the new booking dates!
Still a waiting game though, have been cut off from customer services three times.
I think a spokesman from Easyjet should explain things on National TV, I realise it's early days yet, but a statement we could all understand would do more good than harm, might even free up the phone lines.
I am optimistic that we get away on our chosen date
Message posted by Eileen on 22 April 2010 at 11:16am - IP Logged
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Thanks for your replies. Easyjet are not accepting calls regarding disrupted flights. The automated answering service refers callers to tneir website...which of course tells us nothing. I was supposed to fly last Monday but only received official notification of cancellation 12 hours before check in. Due to the situation at the time it wasn't unexpected but this time it's unpredictable...I'd hate to drag my mum to Gatwick only to find we're not flying. EJet have cancelled all online check-in, everyone has to check in at the airport 1 hour before take off instead of 30 minutes. I think it would be advisable to be at airport early so that seats are not given to delayed passengers. Later this morning I'm going out to the Easyjet desk at my local airport to see if they can shed any light on the matter.
Message posted by maggy on 22 April 2010 at 11:38am - IP Logged
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Eileen,
Just a thought---if I were to go to Manchester airport to find Easy jet staff, I doubt I would find any as Easy jet doesn't fly on a Thursday from that airport,tomorrow yes.
If you discover anything, please keep us informed,good luck!
Message posted by Buxworth on 22 April 2010 at 12:00pm - IP Logged
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This is from the easyjet Facebook page: easyJet Anyone that has a flight booked to travel between now and the 30th April 2010 will notice that their flight is now showing as “disrupted”. This does not mean that
your flight has been cancelled. What this means is that we have given everyone the ability to change and transfer their flight dates at no cost if they
wish.
Please check latest flight status here: http://holidays.easyjet.com/FlightCheck/flightdepartures.aspx?lang=en
If you flight has been cancelled it will be shown here and only then can you apply for a refund. All flights that are showing as “disrupted” can be transferred for free but do not qualify for a refund as they have not been cancelled.
Message posted by TopCars on 22 April 2010 at 12:01pm - IP Logged
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Anyone that has a flight booked to travel between now and the 30th April 2010 will notice that their flight is now showing as “disrupted”. This does not mean that your flight has been cancelled. What this means is that we have given everyone the ability to change and transfer their flight dates at no cost if they wis...h. Please check your flight status here: http://holidays.easyjet.com/FlightCheck/flightdepartures.aspx?lang=enIf you flight has been cancelled it will be shown here and only then can you apply for a refund. All flights that are showing as “disrupted” can be transferred for free but do not qualify for a refund as they have not been cancelled.
Message posted by maggy on 22 April 2010 at 12:31pm - IP Logged
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Hi Buxworth and Top Cars,
Thank you for your input, but as far as I can figure out, I can only access today's flights, I need to be able to see the 30th Aprils schedule from Manchester.
Any ideas would a great help.
Message posted by Debbi on 22 April 2010 at 1:30pm - IP Logged
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My other half, Nikos has a one way flight booked back to Corfu from Manchester on 30th April. That flight is currently showing as being distrupted. He is due to fly here tomorrow night from Corfu to Manc (also shown as disrupted), so will just have to see if that one is delayed or not as to whether he is able to get the one back on 30th. There is no option to cancel either and get a refund - I'm sure it will be clearer nearer the time, and that Easyjet are just covering their backs for now.
Message posted by maggy on 22 April 2010 at 1:43pm - IP Logged
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Hi Debbi,
Thanks for the information.
Easyjet have not explained if the flight is disrupted or cancelled, so I've gone to plan 'B' and booked us on the next days flight, the 1st of May!!
If I see that YELLOW warning box pop up again, there's no telling what I'll do!
Hope Nikos gets here OK and returns without any hitches, if not we'll save him a seat next to us, an extra Greek lesson for Mr M ?
Message posted by Mrs Mushypea on 22 April 2010 at 2:17pm - IP Logged
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It won't let you do it maggyy!!!! It's only showing today's schedules and some of tommorrows - unless there is another way. Like other posters have said it's to cover their backs me thinks!!! Our friends went into a panic (we don't fly until 15th May) Easyjet e-mailed him to say that flights will be back to normal by this time and they don't anticipate any distruption then unless the eruption decide to inflict more havoc on our skies!!! So I would expect 1st May Maggie will be fine.
Message posted by MrM on 22 April 2010 at 2:53pm - IP Logged
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I don't know whether the site will accept my thoughts (although I notice that Eileen accuses EJet of "fraudulently accepting bookings")...I am outraged by EJ's attitude of arrogance and outrageous lack of any quality customer service. Yes it's been difficult recently with the volcano disruption to flights BUT does anyone there realise the stress and misery that can be caused to people who don't know whether their flight will actually take place! The "passing the buck" attitude of phone calls (often unanswered) to web-site and back again is simply dreadful. I will never use them again as I feel they are a disgrace and should be held to account more often and more effectively.
MrM
Message posted by DAVID1 on 22 April 2010 at 4:43pm - IP Logged
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DAVID1
Is it me or are easyJet fast becoming a byword for chaos and confusion?!! Soon it will be a case of the word "easyJet" becoming common currency in our language.
At the moment we say "I Googled... " which everyone understands is a search on the Internet, even though you might be using another search engine.
So when there is a massive breakdown in communication; computer chaos reigns and systems crash it will be known as - "... doing an easyJet"!!
Shame really because they are quite nice to fly with!!
David
Message posted by Kath Brian on 22 April 2010 at 5:34pm - IP Logged
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I'm with David on this one. I am sure that Easyjet are doing all they can to sort things out for their customers as should all the airlines. This set of circumstances was unprecedented and I think it must be a thankless task to be working in the customer service department of any of the airlines at the present time and I think they should be "cut some slack". We have never had a problem when flying with Easyjet and would recommend them wholeheartedly.
Having said all that, my sympathies also lie with all those people affected - whether stranded or about to fly in the near future - the uncertainty is frustrating.
regards, Kath.
Message posted by maggy on 22 April 2010 at 6:08pm - IP Logged
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I Still don't have a problem with Easyjet as a whole!
The problem I did have was interpreting the difference on their statement on the Yellow Warning pop up on my booking of a disrupted /cancelled flight.
Granted, when I looked into my new booking it was implying by a red cross on the 30th of Aprils date that there was /might be a problem with that flight!
Having no patience, I re booked for the following day, for us it's not a huge problem going a few days later yet again! At this rate,I'll have to restock dog food! My hair will need cutting again, my roots will need touching up, and more medication ordered for Mr M!
On a more positive note, I might even lose some more weight before I go, or might lose the weight I have gained before I set foot on Corfu!
Don't be too hard on Easyjet, we suspected it would take a while for things to get back to normal.
My mantra for the day is --- The World Does Not Revolve around me and my plans!
Message posted by windmill on 22 April 2010 at 6:16pm - IP Logged
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The problems they are now giving their CUSTOMERS are hardly different from those they have been giving for a long time. Just so happens they now have some sort of valid excuse. Why should their CUSTOMERS have to ferret around all over the place looking for info. This is where they really fall down. If you have never had a problem with them you have been very lucky.
Message posted by Debbi on 22 April 2010 at 8:11pm - IP Logged
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Looks like Easyjet have amended the message on their website, and it is much clearer now.
They are just giving you the opportunity to re-arrange flights up to the end of April. Flights are only cancelled if they send you a separate e-mail.
Must admit, I've always had good experiences with Easyjet and will continue to use them. Especially as they are the cheapest and most regular airline to fly to Corfu from Manchester!
Message posted by MrM on 22 April 2010 at 8:20pm - IP Logged
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Maybe I'm just a miserable so and so...maybe I need to "chill" a bit...maybe I need a holiday (actually I do)...maybe there are good folk out there who are just more patient, more circumspect, more understanding than me. Okay I'll put my hand up and say maybe EasyJet deserves a bit more understanding in these difficult times.
And to Maggy...what form of medication do you suggest? If you can recommend some I'll let my wife know so she can get some for me! And seriously I just hope there are folk out there who are not going too be badly affected by whatever EasyJet might have in store for them.
MrM
Message posted by maggy on 22 April 2010 at 8:43pm - IP Logged
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Mr M, Calm Down
The Mr M I was referring to is my Mr Maggy, I call him Mr M for short!
He underwent a triple heart bypass last September after suffering a heart attack, hence his medication might need restocking again before we fly!
Perhaps in the greater scheme of things I might appear more tolerant to flight disruptions,afterall, as long as one wakes up in the morning---
Message posted by maggy on 22 April 2010 at 8:53pm - IP Logged
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The "disrupted flight" notice was particularly confusing, I agree, but since sharing the experience with two friends who are travelling this week, I now understand what it means. As per one of the earlier posts, it doesn't mean that your particular booking has been cancelled, but rather gives you the opportunity to choose ANY DATE YOU WANT as an alternative with no extra cost (even if you just happen to have changed your mind). You need to press the "Amend" button, pick a date and it will then tell you whether there is availability or not. I think this is amazingly generous of Easyjet and puts them way, way ahead of charter flights where it is really difficult if not impossible to make any changes at all. I think we should all remember that Easyjet prices are really low compared with scheduled flights and to have this ability to change a booking is a huge benefit. If we want 5 star treatment then we should pay 5 star prices and book scheduled flights!
I agree that it is really annoying not to be able to contact anyone at Easyjet easily, but for those in Corfu, the ground handling agent is Gold Air and their phone number is 26610 33336.
Message posted by Eileen on 22 April 2010 at 9:36pm - IP Logged
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What infuriated me was the inability to contact Easyjet. It's never an easy task but this week was particularly frustrating, especially considering another airline called me on Sunday regarding another cancelled flight. I certainly don't expect this level of service from Easyjet but also I don't think it's too much to ask for lines of communication to remain open backed up with clear and uncomplicated advice on their website. Instead all we got in the beginning was an impotent live chat facility.
The 'disrupted' message was deliberately misleading...and I was told that from an employee.
Just think of it as a ploy to pull in extra revenue. After all if I had booked 10 seats for Sunday...then because of this misleading 'disrupted' message... changed my dates to later on that would then free up another 10 seats on Sunday at their hugely inflated price...and so on and so on...
Apparently my flight on Sunday is scheduled to fly unless there is another volcanic eruption!
Message posted by nuffstrong on 22 April 2010 at 9:51pm - IP Logged
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Well I hope we get some more "tourists" here soon cos it's very sunny but a bit quiet here. However the fireflies are out to play so fingers crossed for you guys.
Steve (Agios Giorges NW)
Message posted by Eileen on 22 April 2010 at 10:16pm - IP Logged
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Easyjet like any other airline is never going to be perfect, however if they pull out of flying to Corfu the effects on the the tourist industry there will be disastrous. The last week has been unprecedented perhaps they should be 'cut a bit of slack' it is always hard if you are directly affected but don't lose sight of the bigger picture.
Message posted by Debbi on 24 April 2010 at 2:19am - IP Logged
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Oh dear - the Manchester flight for this evening has been cancelled and re-scheduled for tomorrow afternoon
Not sure why, as the outward flight was only about half an hour delayed setting off from Manchester earlier this evening..Nikos has been at Corfu airport since 9pm and they have only just been told its now cancelled so he's stranded there until tomorrow.
Message posted by maggy on 24 April 2010 at 2:25am - IP Logged
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My mum was due to fly out on the Manchester flight last night. The flight was diverted to Athens due to bad weather ?!? At the same time the Bristol flight departed as scheduled. Fair play to Easyjet, they were arranging Hotels in Town for all passengers, of course we went down to pick mum up. The flight will apparently go at 3 this afternoon.
I would like to thank Easyjet for this delay, last night I had tears from my daughter because her Nana had left, she made a wish on a star that her Nana was still here. The smile on her face when she saw her Nana in bed this morning was priceless and something I will remember with warmth forever.... ''mummy, my wish came true''
aawwwwwwwwwwwwwwwwwww
Message posted by Debbi on 24 April 2010 at 1:07pm - IP Logged
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Nikos made it back to Kaminaki at about 6am this morning after waiting for the first Kassiopi bus. He didn't wait to be put up in the hotel, and is busy doing some more painting at the taverna this morning before going back to the airport!!
Hope its not delayed anymore, or he won't be back for my birthday tomorrow..
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