Things are looking pretty dire for my Easyjet flight from Manchester on Monday.
On their website Easyjet are advising that my flight is cancelled and offering full refund or transfer to another flight. According to the timetable the next flight is not until Friday 30th April at a whopping £156 or Gatwick on Wednesday at £130.
Will we be expected to pay the difference in the price we paid against the price of the new flight. (I suspect we will )
Has anyone else changed their flights yet or waiting to see what happens?
Message posted by Welshgirl on 17 April 2010 at 8:45am - IP Logged
Hi Eileen, found this on the Easyjet website if it's any use to you:
Flight Cancellations due to Volcano Eruption 17 April 2010
Due to the volcanic eruption in Iceland, UK Air Traffic Control (NATS) has now said restrictions would remain until at least 1300 BST on Saturday. However, the movement of the ash cloud, which could damage plane engines, may allow some limited flights in northern England, Scotland and Northern Ireland.
The disruption is expected to continue, and we are unable to say when operations will resume as normal given the uncertainty of this situation. A number of northern and western European countries are also affected.
Volcanic ash can cause a significant safety risk. The suspension of operations could last for an extended period. Please keep checking the website for updates or information on any booked flights.
All airlines are affected by this unavoidable issue. We thank you for your patience & understanding.
IMPORTANT - ALL FLIGHTS to and from the UK remain CANCELLED on Saturday, 17th April at least until 12:00
Please check your flight before you travel
If you are flying today please can you check your flight's current status on the Latest Travel Information page on our website before you travel to the airport. Please be aware that our Customer Experience Team will not be able to provide you with information regarding any further flight disruptions.
If your flight is cancelled
We sincerely apologise for any inconvenience caused and would like to offer you either:
- A full refund of the cost of your flight and any directly related unflown sector within the same booking (if applicable), back to the original card your flight was paid with (please specify details under "Other" on the bottom section of the online refund claim form), OR
- A free transfer to another flight on the same route within 30 days of the original flight date.
This is in accordance with our obligations under EC Regulation 261/2004
Please remember you may also need to separately cancel other elements such as travel insurance, accommodation or car rental.
Message posted by Eileen on 17 April 2010 at 8:54am - IP Logged
This is exactly why I don't understand how they can say my flight is canceled and yet they don't know until noon today if the restrictions will be lifted today or not. If per chance they are lifted today or even tomorrow why would my flight be canceled.
I can't get anyone to answer any of their contact telephone numbers but at the moment I'm number 16 in the queue for online live chat. I'll post any information I manage to find out...if I'm not cut off!
Eileen, I doubt very much if we, like you,will be flying on the Easyjet flight from Manchester on Monday.
A free transfer to another flight is offered, providing there are seats available.
If for instance we get away five days later, we can also change our return dates and extend our stay by those five days, also free of charge.
P/S---I can only find flights from Manchester cancelled up to Sunday the 18th. Eileen,have you gone into bookings for Monday? Is that saying the 19th's cancelled?
Had a look in bookings! Next available flight is 30th April
Message posted by C4owner on 17 April 2010 at 9:44am - IP Logged
There's more news on the BBC with a list of countries affected:
Hungary (from 1700 GMT)
Switzerland (from 2200 GMT)
Austria (closures from 1600 GMT)
France (northern airspace)
Germany (most airports closed)
Italy (Rome's Fiumicino airport affected; Alitalia cancels raft of flights)
Norway (limited flights in north)
Poland (all but Rzeszow airport closed)
Republic of Ireland (most airspace opened Friday)
Sweden (northern airspace opened Friday)
UK (near-total closure)
Even if the UK opens up this weekend, as the ash cloud heads East and South aircraft won't be allowed through it so it may not be possible to get to Corfu
Lets hope things improve well before the main season starts so flights can get back to normal
Message posted by Eileen on 17 April 2010 at 9:55am - IP Logged
Viv, my mum who is 85 is traveling with my sister and I. I can imagine her reaction if I tell her she will need to be on standby! Usually I'm quite laid back about this kind of thing but with my mum in the equation I have to make sure our travel is as smooth as possible.
Well the Easyjet Live Chat was only a minor help. Apparently if a flight is confirmed as canceled passengers do not have to pay the difference between the old flight and the new flight prices. I then asked how EJ could cancel my flight when they didn't know what the situation would be this evening let alone Monday. No answer to that question! So I asked the girl to check my flight...she said "As of now, it is confirmed." Doh oh really! So I gave her my booking reference and asked her to confirm if my flight was confirmed as canceled or operating....she said..."I am unsure of this as due to volcano erruction, we are cancelling our flights"!!!
Clear as mud....or should I say volcanic dust!
Message posted by Viv D on 17 April 2010 at 10:02am - IP Logged
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