I had another issue with NTL recently, and they treated me quite contemptuously. They wouldn't even give me an answer by e-mail, so I wrote to them. It took three letters in a month or so before I received even an adequate reply. It seems that customer care is not their top priority.
So, if anyone knows of someone on NTL who uses the Agni pages, perhaps they would be so kind as to contact them if possible, and urge them to contact NTL technical support so they can access these pages again.