I have NTL Broadband and its rare that i cannot access the CTG but there are occasions when it does happen, yesterday i spoke to a friend who works for NTL as an engineer and is well up on their system and pc`s in general..i mentioned to him the problems some people have been having, he told me that no matter what your Broadband speed is.. 1 meg or 100 meg, if the site server you are accesing is Slow then your connection and browsing will also be slow.
that may be the problem with the CTG server? but only Nathan would be able to put us right on that.
with regard to customer service, they have got Kerry`s bills wrong for the last 6 months!!!! i mean how hard can it be? this month they have not even sent one!! the term left hand/ right hand comes to mind.