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Petrol Scam... Beware!!!

General Corfu Holiday Questions, Corfu

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Jedi View Drop Down
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Direct Link To This Post Topic: Petrol Scam... Beware!!!
    Posted: 16 May 2013 at 8:17pm
Just a warning note to anyone thinking of hiring a car whilst on holiday. What I'm about to tell you is a scam and is something we experienced last year in Spain, and have discovered that our Corfu package holiday this year has the same scam tucked away in the small print of the Terms and Conditions. I'm not allowed to name names but suffice to say it is through one of the most well known high street Holiday Companies.

Our holiday is for a villa 'with car included' supplied by another well known name. In the T&C's it states along with all the other requirements, we will be expected to pay for a full tank of fuel upon collection which is really not that alarming, I mean you'll need petrol to get around and this will save you having to call at the local pumps to fill up. Now for the bad bit and as well as my experience last year, my friend recently took a holiday in Cyprus (same holiday company, same car hire company) and he experienced the same.

The car hire company obviously want you to pay for the petrol. In my friends case it was a Daewoo Matiz which has a tank capacity of 38 litres. Local prices when he went were around the €1.50 per litre mark so imagine his surprise, nay shock, when he was asked to pay nearly €140 for the fuel.

He queried it as he thought €55 - €60 was nearer the mark. He was told that someone had to go fill up the car and this was classed as a 'service' and local taxation laws dictated 'services' were taxable. (I know things economically in Greece ain't good but €80 tax for a five minute job is taking the mickey. So, if you're unemployed in Corfu, go ask a car hire company for a job filling up their cars - if you do four an hour you'll be on about €320 an hour.

He said he'd fill it up - 'No we have to do it'
Well just half fill it - 'No it has to be full'
If I bring it back half full will I get any money back? - 'No'
The more he objected the more they resisted and was eventually told 'take it or leave it'

He complained to the travel company when he returned but to date nothing has been resolved.

SO BE WARNED AND READ THE SMALL PRINT IN BOTH THE TRAVEL OPERATOR's AND HIRE COMPANY's TERMS & CONDITIONS.

Now for the problem facing us;-

We know this is going to happen when we arrive in July and, if possible, wish to avoid it, so we're thinking of ditching the 'included Matiz' and using a local hire company. If anyone knows of a local company that definitely doesn't operate this outrageous fuel policy, would you be so kind as to PM me with their details please...

Please don't publish their name in this thread or it will be deleted by Admin...

Thanks a million.

Jedi
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MCH View Drop Down
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Direct Link To This Post Posted: 16 May 2013 at 11:02pm
Excel do not do this, you bring it back with what it was delivered with.
                                                           MCH
Sermo datur cunctis; animi sapientia paucis.
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Janmanessi View Drop Down
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Direct Link To This Post Posted: 16 May 2013 at 11:23pm
Surely it doesn't matter so much what you pay when you receive the car if you return it completely full you should get all your money back?  No?
 
All local companies I know of ask the client to return the car with the same amount of petrol as was in it when they rented it- if they return it with less I know they have to charge VAT on top of the petrol price- but not such an excessive amount.
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Dennis View Drop Down
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Direct Link To This Post Posted: 16 May 2013 at 11:34pm
I have heard of similar things before especially of international companies, although one visitor who hired from such a company said it was a Corfu company who dealt with the hire on behalf of the larger company. When he took the car back half full expecting a refund it was refused. When he complained to the international company they informed him it was the policy of the local company!!!
As far as I am aware most local based Corfu car hire companies adopt the fairer policy of " return it as you find it".
Anyway a good point! Something else for would-be hirers to watch out for. In fact one company, Top Cars, now specifically point out on their web-site http://www.carrentalcorfu.com/ (see FAQ) that they do not do this. So you only pay for what you use as long as you judge it right.
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Direct Link To This Post Posted: 17 May 2013 at 1:35am
Ocean Cars (who supply to Villaplus) write the gauge reading on the contract and get you to confirm its correct, then you simply return it with the same showing.
Bob n Rosey
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Direct Link To This Post Posted: 17 May 2013 at 2:20pm
Hi Jedi
 
Have PM'd you.
 
Deedee Big smile
Are we there yet?
We've been and come back but we're going again.
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Geoff View Drop Down
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Direct Link To This Post Posted: 17 May 2013 at 3:47pm
Originally posted by kinninviekid kinninviekid wrote:

Ocean Cars (who supply to Villaplus) write the gauge reading on the contract and get you to confirm its correct, then you simply return it with the same showing.

San Stefanos Car Hire. ( http://www.corfuexplorecarhire.com/ ) Located in San Stefanos (NW), and with another office in Sidari, adopt the same policy. They will meet you at the airport and let you leave it there at the end of your visit, and as long as the gauge is "something like" there is no extra charge. I've used them for 14 years and never had a problem.
Home is where the Heart is - CORFU :-)
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Dennis View Drop Down
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Direct Link To This Post Posted: 18 May 2013 at 8:29pm
Top Cars also do this and have done for years, so you can easily see how full to leave the tank at the end of your holiday.
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Direct Link To This Post Posted: 18 May 2013 at 9:41pm
It's a real disgrace, I can't imagine myself asking someone to pay 160 euros for a full tank...
I confirm that Top Cars and pretty much all other local companies, require to return the car with the same amount of fuel.

On the other hand it could be worse. Take it empty and return it full!Cool
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Direct Link To This Post Posted: 18 May 2013 at 10:35pm
Dont be giving them ideasShocked
Wink
Bob n Rosey
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TOPCHEFWOODIE View Drop Down
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Direct Link To This Post Posted: 19 May 2013 at 12:17am
Simple Solution. TOP CARS!
What you see is what you get!
Local people. Straight as a dye!
Never  had any problem!!!
Full insurance and I mean FULL!
TOP CARS!  TOP DEAL!
No relation by the way.
Just a satisfied customer! Several times!!!
Woodie
 
JUST DO IT! MAKE LIFE BETTER.MAKE FOR KALAMI,CORFU
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Direct Link To This Post Posted: 19 May 2013 at 10:22am
This is all good to read as am using Top Cars for 11 days in a few weeks, will update this post on my return, but they have been really quick and professional during our emails and booking confirmation so look forward to using them.
.
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Direct Link To This Post Posted: 19 May 2013 at 11:19am
Originally posted by TopCars TopCars wrote:

It's a real disgrace, I can't imagine myself asking someone to pay 160 euros for a full tank...
I confirm that Top Cars and pretty much all other local companies, require to return the car with the same amount of fuel.

On the other hand it could be worse. Take it empty and return it full!Cool

Ah, but that would be cheaperWink

Martyn


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Direct Link To This Post Posted: 19 May 2013 at 6:06pm
MartynG you are right! Nothing can top the 160 euros for a full tank.
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Dennis View Drop Down
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Direct Link To This Post Posted: 20 May 2013 at 9:27am
Originally posted by TopCars TopCars wrote:

MartynG you are right! Nothing can top the 160 euros for a full tank.


Not this year anyway!!  I wouldn't be so sure in 2 or 3 years time though !Cry
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Direct Link To This Post Posted: 15 Jun 2013 at 9:58pm
I have been to Corfu twice a year for the last 8 years. I always use a local car hire company never the same one as I always go to a different resort, mostly anyway, except Kassiopi 6 times now, and without exception they all provide it empty and ask you to return it the same, never any problems.
Frank
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Direct Link To This Post Posted: 26 Jun 2013 at 3:26pm

After posting on this a while back thought it good to report our experience of car hire in Corfu this past 11 days.

 
We stayed in Lakones (village outside Paelo) and we used Top Cars and quite honestly we had no problem what so ever.
 
We were met at airport very easily, walked to car, exchanged contracts and funds and off we went.  They even took us the easy route outside of airport around by port to show us their offices.
Had map in hand and their contact number just in case we had any problems.
 
We returned 11 days later, put the fuel back up to the half a tank it had in it when we left and hey presto...no problems.
 
We had a small Hyundai?  small engine but it managed up the hills to Lakones and down from Pelekas village to the beach!!
 
We will definitely use Top Cars again and would recommend to anyone.
 
Dean and JulesBig smile
 
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